Privacy policy.

Effective Date: 1.1.2025

At OnTrack Sliding Door Repair ("we," "our," or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.ontrackslidingdoorrepair.com ("Website") or interact with our services.

By using our Website, you consent to the data practices described in this Privacy Policy. If you do not agree with our policies, please do not use our Website.

1. Information We Collect

We may collect the following types of information when you visit our Website or contact us:

A. Personal Information

When you request a quote, schedule a service, or contact us, we may collect:

  • Name

  • Email address

  • Phone number

  • Home address (if provided for service scheduling)

  • Payment details (processed securely through third-party payment processors)

B. Non-Personal Information

We may also collect non-identifiable data automatically, such as:

  • Browser type and version

  • Device type (mobile or desktop)

  • IP address

  • Website usage data (pages visited, time spent on the site, etc.)

  • Cookies and tracking data

2. How We Use Your Information

We use the collected information for the following purposes:

✔ To Provide Services – Responding to inquiries, scheduling appointments, processing transactions, and delivering our sliding door repair services.

✔ To Improve Our Website – Analyzing visitor activity to optimize our Website's user experience and service offerings.

✔ To Communicate With You – Sending appointment confirmations, service updates, and promotional offers (if opted-in).

✔ For Security & Fraud Prevention – Monitoring website traffic and preventing unauthorized access or fraudulent activities.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share your information with trusted third parties under the following circumstances:

✔ Service Providers & Payment Processors – We may use third-party companies for payment processing, appointment scheduling, or customer communication.

✔ Legal Compliance – We may disclose information if required by law, legal proceedings, or to protect our company, customers, or the public.

✔ Business Transfers – In the event of a merger, acquisition, or business sale, customer information may be included in the transfer.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to improve user experience and analyze website performance.

✔ What Are Cookies?
Cookies are small files stored on your device that help track website activity.

✔ How We Use Cookies:

  • Essential Cookies – Necessary for website functionality.

  • Performance Cookies – Help us analyze website traffic and improve services.

  • Marketing Cookies – Used for advertising (only if consented).

✔ Managing Cookies:
You can control or disable cookies through your browser settings. However, some website features may not function properly without cookies.

5. Data Security

We take reasonable security measures to protect your personal information, including encryption and secure servers. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Rights & Choices

✔ Access & Update Your Information – You may request a copy of your personal data or update your details by contacting us.

✔ Opt-Out of Marketing Emails – If you receive promotional emails, you can unsubscribe at any time using the "Unsubscribe" link in the email.

✔ Do Not Track Signals – Our Website may not respond to Do Not Track (DNT) signals from your browser.

✔ California Privacy Rights (CCPA) – If you are a California resident, you may request information about our data collection and opt-out of the sale of personal data (though we do not sell data).

✔ GDPR Compliance (For EU Visitors) – If you are from the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR) regarding how we process your data.

7. Third-Party Links

Our Website may contain links to third-party websites (e.g., payment processors, social media). We are not responsible for their privacy policies or content.

8. Children's Privacy

Our Website is not intended for children under 13, and we do not knowingly collect personal information from minors. If you believe we have collected data from a child, please contact us immediately.

9. Updates to This Privacy Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

📍 OnTrack Sliding Door Repair
📞 (760) 685-4206